Welcome to The Refillery. By accessing or using our website, you're agreeing to be bound by these delightfully formal and legally necessary Terms & Conditions. Please read them carefully—preferably with a cup of tea in hand.

1. About Us

The Refillery is a UK-based zero-waste online shop supplying pantry essentials in bulk, with a strong focus on sustainability, transparency, and keeping packaging waste to an absolute minimum. We operate from Heathfield, East Sussex, and our customer service team can be reached at info@fillery.store.

2. Using the Website

By using this website, you agree that:

• You’re at least 18 years old, or have permission from a responsible adult who understands your lentil-related purchases.
• You won’t use our website for anything illegal, unethical, or bizarrely inappropriate.
• All information you provide is accurate, up to date, and not borrowed from your cousin's dog’s email account.

We reserve the right to refuse service, cancel orders, or revoke access to our site if we suspect misuse, fraud, or general dodginess.

3. Ordering & Payment

All orders are subject to availability. While we do our very best to keep stock levels accurate, we’re still human (for now), and sometimes items may be out of stock. If this happens, we’ll contact you to offer a suitable alternative or a refund.

Prices are listed in GBP and include any applicable taxes. Payment is taken at the time of order through our secure payment provider. We do not store your payment details.

4. Delivery & Collection

• Free bicycle delivery is currently available only within the TN21 postcode area.
• Collection can be arranged for customers outside this zone.
• Nationwide delivery will be introduced in future, at which point we’ll update these terms accordingly.

Full delivery details can be found on our Delivery Information page.

Delivery Information

5. Returns & Refunds

Due to the nature of food products and our commitment to zero waste, we’re unable to accept returns unless an item is faulty or incorrect. If you’re unhappy with your order, please contact us within 7 days of receipt—we’re a friendly bunch and will do our best to make things right.

6. Allergens & Product Information

While we take every care to list allergens clearly, all products are packed in a facility that also handles nuts, seeds, gluten, and soya. Cross-contamination, though minimal, is possible. If you have a serious allergy, please contact us before ordering.

7. Intellectual Property

All content on this website—including product descriptions, images, and cheeky jokes—is the property of The Refillery and may not be reproduced, copied, or used without our written consent. Yes, even the lentil puns.

8. Privacy

Your data is safe with us. Please refer to our Privacy Policy for the full rundown on how we collect, use, and protect your personal information.

Privacy Page

9. Liability

We’re not liable for any indirect, incidental, or oddly dramatic damages arising from your use of our website or products. If a chickpea ruins your carpet or you burn your tongue on your dal, we trust you to take it up with your cooking technique—not our lawyer.

10. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time. Changes will be posted on this page, and your continued use of the site means you accept the updated terms.

11. Contact Us

For questions, complaints, praise, or spontaneous haikus: info@refillery.store.

Thank you for supporting low-waste living and reading this far. You deserve a biscuit.