Privacy

At The Refillery, your privacy is taken as seriously as your snacks—and we don’t mess around with either. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with us in any way that involves typing things into boxes.

1. What We Collect

When you shop with us or create an account, we may collect:

  • Your name, email address, shipping and billing address
  • Payment details (processed securely by third-party providers—we never store full card info)
  • Purchase history and preferences
  • Any messages or feedback you send us (flattering or otherwise)

We also collect anonymised data (e.g. browsing behaviour) via cookies to help us make the website work better. You can adjust your cookie settings in your browser if that’s not your thing.

2. How We Use Your Info

We use your data to:

  • Process and deliver your orders|Keep you updated about your purchase
  • Respond to your queries or requests
  • Occasionally send you emails about new products, deals, or updates (only if you’ve opted in—no spam, promise)
  • Improve our website, service, and general life purpose

3. Who We Share It With

Absolutely no one dodgy. We only share your information with:

  • Payment processors (for, you know, getting paid)
  • Delivery providers (so your bulk fusilli arrives in one piece)
  • Services that help us run our business (like email or analytics platforms).
  • All of these third parties are required to treat your data with the same level of care we do.

We do not sell your data. Ever. No shady data deals. No inboxes mysteriously filled with adverts for things you only thought about.

4. How We Keep It Safe

We use industry-standard security protocols to keep your personal information secure. That includes encrypted connections (HTTPS), secure payment gateways, and shouting “BACKUPS!” a lot in the office. Access is limited to team members who actually need it to do their jobs.

5. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete information
  • Ask us to delete your data (unless we’re legally obliged to keep it)
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, just drop us an email at info@fillery.store.

6. Updates to This Policy

We may update this policy from time to time to keep it fresh and legally sound. We’ll post any changes here and notify you if they’re significant—no sneaky updates behind the scenes.

7. Contact Us

Questions, concerns, or just want to talk about lentils? Email us at info@fillery.store and we’ll be happy to help.

Thanks for trusting us with your data—and your pantry.